Warranty Claim Form





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    Date Purchased:

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    Upon receipt of your submission, Vioguard will respond timely as to the status of your warranty claim, typically within 5 business days. Please note, given the current business climate, our response time may be delayed slightly due to modified staffing levels and remote work settings as mandated by local regulations regarding COVID-19. We appreciate your patience and understanding.
    We thank you for your business and continued trust in our technologies.

    One-Year Limited Warranty

    Vioguard warrants its products are for a period of one year after purchase, free from defects in material and workmanship and in material compliance with Vioguard’s then current specifications, documentation and published materials. This limited warranty is given only to the original purchaser of the product and this warranty does not cover, and Vioguard will have no obligation or lability for breach of any warranty with respect to, any cosmetic defects, problems or malfunctions not caused by the manufacturer, including (but not limited to) issues arising from a power surge, misuse (including outdoor use), abuse, negligence, accidents, wear and tear, mishandling, misapplication, intrusion or exposure to liquids, shipping or transit, operation in a manner contrary to the documentation provided with the product, operation on incorrect power supplies, third party products, modification, alteration, improper servicing or tampering. This warranty does not cover wear from the use of disinfection lamps in the product. In addition, this limited warranty will not apply for any product that is opened, disassembled, or modified in any way, including defacing, altering or removing any serial number. Any shipment by the original purchaser after receipt of the product from Vioguard voids this limited warranty. This limited warranty does not apply to any product that has been received by Vioguard not packaged in the original packaging materials. Any product received by Vioguard exhibiting any indications that the product had been exposed to liquid or other foreign substance will void the limited warranty, and Vioguard will return that product to the customer only at the customer’s expense.

    Contact Us

    425.318.7900

    19201 120th Ave NE, Ste 200
    Bothell, WA 98011

    [email protected]

    Learn More

    If you have additional questions or would like for someone to contact you by phone or email, please fill out the form.

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