Warranty Claim Form





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Upon receipt of your submission, Vioguard will respond timely as to the status of your warranty claim, typically within 5 business days. Please note, given the current business climate, our response time may be delayed slightly due to modified staffing levels and remote work settings as mandated by local regulations regarding COVID-19. We appreciate your patience and understanding.
We thank you for your business and continued trust in our technologies.

One-Year Limited Warranty

Vioguard warrants its products are for a period of one year after purchase, free from defects in material and workmanship and in material compliance with Vioguard’s then current specifications, documentation and published materials. This limited warranty is given only to the original purchaser of the product and this warranty does not cover, and Vioguard will have no obligation or liability for any cosmetic defects, problems or malfunctions not caused by the manufacturer, including (but not limited to) issues arising from a power surge, misuse (including outdoor use), abuse, negligence, accidents, wear and tear, mishandling, misapplication, operation in a manner contrary to the documentation provided with the product, operation on incorrect power supplies, third party products, modification, alteration, improper servicing or tampering. This warranty does not cover wear from the use of disinfection lamps in the product. In addition, this limited warranty will not apply for any product that is opened, disassembled, or modified in any way, this includes defacing, altering, or removing any serial number. Further, the product is to reside at the location as disclosed to Vioguard at time of purchase, any follow-on shipment, transfer or delivery of the product to another location after receipt from Vioguard will void this limited warranty. If instructed by Vioguard to return the product to a designated facility as part of the warranty claim process, the original purchaser is responsible for properly packaging the product for shipping. Any damage (including total loss) resulting from an improperly packaged product will void this limited warranty and Vioguard shall have no further obligation with respect to the warranty claim.

Contact Us

425.318.7900

19201 120th Ave NE, Ste 200
Bothell, WA 98011

[email protected]

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If you have additional questions or would like for someone to contact you by phone or email, please fill out the form.

Blog

Q&A: Healthcare Slow to Use Ultraviolet Light to Disinfect

Q&A: Healthcare Slow to Use Ultraviolet Light to Disinfect

Of course, it’s in the best interest of Mark Beeston, the vice president of sales and marketing for Vioguard, a company that manufactures ultraviolet light (UVC) disinfecting devices, to say that. Still, Beeston understands why healthcare has been somewhat hesitant....

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